Community Guidelines

KlassPal connects people for in-person and online learning. That only works when everyone feels safe and respected. Harassment, discrimination, hate speech, threats, or any behaviour that endangers another person has no place on the platform and can lead to immediate suspension.

• Arrive on time for your booked sessions and communicate early if plans change.
• Treat instructors with courtesy and respect at all times.
• Leave honest reviews based on genuine experience — do not post false or misleading reviews.
• Keep bookings and payments on the platform, where you are protected.
• Do not share your login with anyone, and use KlassPal for lawful purposes only.

• Maintain a safe, professional environment in every session.
• Hold the certifications, licences, and first-aid qualifications required for your activity, especially for higher-risk activities.
• Represent your qualifications and services honestly — never mislead a customer.
• Do not manipulate, incentivise, or exchange reviews.
• Treat every customer with respect, and safeguard any minors in your sessions.

Many KlassPal sessions take place in person — at homes, studios, or public venues. KlassPal is a marketplace that connects you with independent instructors; it does not supervise sessions. Please take the same sensible precautions you would with any in-person service:

• Where practical, choose public or well-populated venues, especially for a first session.
• For any session involving a minor, a parent or legal guardian should arrange the booking and be present or nearby, and remain responsible for the child's participation and safety.
• Share your session details (time, location, instructor) with someone you trust.
• Trust your instincts — if something does not feel right, you are free to end the session.
• Report any safety concern to us immediately using the details below.

If someone breaks these guidelines, tell us. You can raise a concern from your booking details page, or email support@klasspal.com. Depending on the situation, KlassPal may issue a warning, remove content, reduce an account's visibility, or suspend or permanently remove an account. In cases involving safety or unlawful conduct, we cooperate with UAE authorities.

support@klasspal.com | KlassPal — Pal Ventures FZ-LLC — UAE