Delete Your Account
Last updated: June 2026
This page explains how to request deletion of your KlassPal account, what data is removed, and what we must retain under UAE law.
1. How to Request Account Deletion
To delete your KlassPal account (developer: Pal Ventures FZ-LLC) and its associated personal data, email privacy@klasspal.com from the email address registered to your account, with the subject "Account deletion request".
Please send the request from your registered email address so we can confirm it's you. We may ask you to verify your identity before we proceed.
2. What Gets Deleted
Once your request is verified, we permanently delete:
- Your account and login credentials
- Your profile information — name, email, phone number, and (for instructors) date of birth, nationality, area, photos, availability, and pricing
- Your in-app messages
- Your session ratings, reviews, referral codes, and loyalty points
- Uploaded documents such as your Emirates ID / passport and permit files, subject to the retention periods below
3. What We Retain, and For How Long
Some records must be kept to comply with UAE law even after your account is closed. These match the retention periods in our Privacy Policy:
| Data Type | Retention Period |
|---|---|
| Booking and financial records | 5 years — required under UAE Commercial Law |
| Instructor ID documents | 1 year after account closure |
| Instructor permit documents | 1 year after account closure |
| Customer account data | 3 years after last activity |
| Marketing consent records | Until consent is withdrawn |
| Dispute and concern records | 5 years |
| Platform usage logs | 90 days |
Retained records are kept only for legal compliance, are not used for any other purpose, and are securely deleted once the retention period ends.
4. How Long It Takes
We complete verified deletion requests within 30 days, in line with UAE Federal Decree-Law No. 45 of 2021 (PDPL).
5. Contact
privacy@klasspal.com | KlassPal — Pal Ventures FZ-LLC — UAE